Be a part of the moments that matter most.
Despite the rise of CRMs, eComm, POS, and AI, many wine and beverage brands still lack the strategy to turn these tools into a cohesive, future-facing customer experience. We help bridge that gap - designing CX frameworks that help brands truly understand, engage, and retain their customers at every stage of the journey.
Journey Audit & Analysis
Understanding your current customer experience is the first step to improving it. We analyse your existing customer journeys to identify opportunities for increasing customer lifetime value and average order value.
Customer Insights
Get to know what drives customer behavior and purchasing decisions. We help you understand not just what your customers do, but why they do it- insights that directly impact customer lifetime value.
CX Strategy
Transform insights into action with frameworks designed to boost customer retention and drive sustainable growth. We help you create experiences that turn one-time buyers into loyal advocates.
Omnichannel Journeys & Campaigns
Reach customers with the right message at the right time. Our data-driven approach ensures every campaign contributes to improved customer retention and increased average order value.
Workshops
Great customer experience doesn’t just sit with one team - it takes everyone. Our workshops bring your people together to understand what good CX looks like, why it matters, and how to make it happen.
We leverage data and technology to bridge the gap between your brand and your customers.
Common Questions
How are you different from a digital marketing agency?
Common Questions
Unlike traditional agencies, The Pressed Club is a specialised CX consultancy focused solely on post-purchase customer experience. We don’t chase clicks or conversions - we work alongside your team to unlock greater value from your existing customers. Through deep insight, data validation, and journey optimisation, to nurture relationships with your customers and drive brand advocacy.
What size companies do you work with?
We partner with medium to large wine and beverage brands who are ready to take their customer experience to the next level. Our clients typically have established customer bases and are looking to improve engagement, retention, and customer lifetime value while putting 1:1 personalisation front and centre of their marketing initiatives.
How long does a typical project take?
Each engagement addresses your specific needs and challenges. For most projects, we follow a 5-step process delivered in focused 6–8 week sprints. After our initial discussion, we'll provide a detailed proposal outlining project scope, timeline, and deliverables aligned with your goals.
Do you offer ongoing support after project completion?
While we primarily work on a project basis, we can provide additional support and guidance as needed. Our goal is to equip your team with the insights and strategies they need to continue driving results long after our engagement ends.
